Jobs
My ads
My job alerts
Sign in
Find a job Employers
Find

Technical support engineer - level 1

Park Place Technologies
Technical support engineer
Posted: 15 August
Offer description

Technical Support Engineer – Level 1
Responsibilities:
Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
Understand and explain technical and procedural concepts to both technical and non-technical audiences.
Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
Provide timely updates, both written and verbal to our customers, internal teams, and partners.
Punctual and reliable attendance.
Other duties as assigned.
Basic Qualifications:
Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
Excellent verbal and written communication skills.
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
Customer-focused and collaborative mindset with a passion for delivering exceptional service.
Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
Ability to work independently and collaboratively within a team environment.
Must have at least one of the following:
A fundamental understanding of IT infrastructure.
Familiarity with firewall, switches, routers, servers, or storage concepts.
A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
Windows server management / patching experience.
Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
Preferred Qualifications:
A+
CCNA or Equivalent
ITIL foundation or higher
Microsoft/CompTIA
Azure Infrastructure
Similar technical or customer service certification
Fluent Proficiency in an additional European Language, such as French, Italian or German
Travel:
5%
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
You can request reasonable accommodations by calling 1-877-778-8707.
Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
#J-18808-Ljbffr

Apply
Create an E-mail Alert
Job alert activated
Saved
Save
Similar job
Technical support engineer
Baillie Martin
Technical support engineer
Similar job
Technical support engineer
Cork
Trend Micro
Technical support engineer
€80,000 - €100,000 a year
Similar job
Technical support engineer
Cork
Cohesity
Technical support engineer
Similar jobs
jobs County Cork
jobs Munster
Home > Jobs > It jobs > Technical support engineer jobs > Technical support engineer jobs in County Cork > Technical Support Engineer - Level 1

About Jobijoba

  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create an E-mail Alert
Job alert activated
Saved
Save