About Us
In operation since 1973, we are a family-owned business that specialises in bespoke furniture for kitchens, bedrooms, living rooms and home offices. Our goal is to ensure every customer finds the right solution for their home.
The Role
This is a hands-on senior leadership role in a kitchen and interiors company. You will lead a small, skilled team, bringing pace, consistency, and structure to the sales function.
* You will balance day-to-day customer engagement with team leadership, ensuring every enquiry is handled promptly, every quote is accurate, and every project moves smoothly from concept to completion.
The role suits someone who enjoys both people and process guiding a team, improving systems, and working closely with production to deliver an exceptional customer experience.
Key Responsibilities
* Lead, coach, and support the sales and design team.
* Manage workflow, response times, and sales activity across the team.
* Hold regular sales meetings, one-to-ones, and performance reviews.
* Maintain a positive, professional, and organised showroom environment.
* Ensure all customer enquiries are logged, responded to, and followed up.
* Oversee preparation of quotations, drawings, and presentations to clients.
* Manage the full sales cycle from first contact to design to production.
* Handle complex or escalated customer matters with tact and professionalism.
* Identify opportunities for upselling and cross-selling across product lines.
* Work closely with design/detailing staff and production leads to ensure accurate specifications and scheduling.
* Keep directors informed through concise updates and weekly sales reports.
* Provide feedback on market trends, pricing, and customer expectations.
* Introduce and maintain consistent templates for quoting, order confirmation, and reporting.
* Help implement and guide improved CRM and tracking systems for enquiries and sales pipeline.
* Contribute ideas for showroom improvements, displays, and promotional activities.
KPIs / Success Metrics
* Enquiry response time and follow-up rate.
* Conversion rate from quotation to order.
* Monthly and annual sales revenue.
* Accuracy and timeliness of quotations and drawings.
* Team engagement and performance consistency.
* Customer satisfaction and referral levels.
Required Skills & Experience
* Proven experience in kitchen, interior, or bespoke furniture sales, ideally in a management or team-lead capacity.
* Strong leadership, coaching, and communication skills; able to set direction and motivate others.
* Excellent commercial awareness with sound judgement on pricing and margin.
* Proficient in using digital tools for quotations, CAD drawings, and CRM tracking.
* Organised, structured, and comfortable introducing small but meaningful improvements.
* Customer-focused mindset with attention to design detail and presentation quality.
* Professional, approachable, and confident under pressure.
Benefits
1. Shape how the sales and customer experience function operates for the next generation of this respected business.
2. Work directly with experienced directors and production experts in a fully in-house manufacturing environment.
3. Competitive salary and performance-based bonus.
4. Genuine pathway to senior leadership as the company continues to evolve.