Operations Manager
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This critical role makes sure our customers receive their orders on time. As an Operations Manager, you'll lead a team to keep operations safe, efficient, and of high quality. You'll drive productivity by implementing changes and overseeing projects.
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Key Responsibilities:
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* Create, oversee, and drive a culture of safety and wellbeing.
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* Analyse and implement changes to maintain quality and productivity at a consistently high level.
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* Oversee projects to streamline processes, optimise productivity and increase the quality of service for customers within your area of responsibility.
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* Analyse shift performance against relevant business objectives, and put in place actions to improve operational excellence.
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* Work collaboratively with management-level colleagues to standardise shift practices.
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A Day in the Life:
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You'll work on a shift pattern at one of our sites, ensuring it is as productive as possible. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards.
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As an Operations Manager, you'll also oversee process improvements within your area and drive implementation.
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A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks.
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You'll also be a role model and mentor to new managers.
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About the Team:
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Our team handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
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Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.
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We are people-focused and supportive, particularly as lots of our people work through the night.
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Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors.
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