Job Title:
Customer Service Support Role
Role Overview:
Deliver exceptional customer service to our valued customers, ensuring a positive and engaging experience at all times.
The key aspects of the role will be to provide support to the Shop Manager and team with the day-to-day running of the shop, maintaining high standards while processing customer bets and offering excellent service.
* Collaborate with the Shop Manager and Assistant Manager in managing the daily operations of the shop.
* Take on additional responsibilities in the absence of the Shop and Assistant Manager, including opening and closing the business.
* Manage cash handling procedures and maintain accurate records.
* Process customer bets through various channels, including betting terminals and in-shop transactions via EPOS.
* Act as a brand ambassador, introducing customers to our services and digital offerings.
* Maintain a calm and composed demeanor under pressure, continuously seeking ways to improve performance and the overall shop experience.
* Ensure the shop's presentation is consistently high-quality throughout the working day.
* Adhere to all company policies and procedures, prioritizing compliance and safety standards.
Key Qualifications:
Essential Skills and Qualifications:
* Strong focus on delivering exceptional customer service
* Able to work with integrity and maintain confidentiality
* Flexible to work varied shifts, including weekends and holidays
* Adaptable to dynamic environments and able to multitask efficiently
* High level of attention to detail and strong numeracy skills
* A people person who excels in team-based settings, able to work independently or as part of a team
* Passionate about the sports industry and enthusiastic about building relationships with customers
* Ambitious and driven, eager to progress within the organization
* Results-oriented and focused on achieving goals
* Excellent communication and problem-solving skills
Desirable Qualifications:
* Previous retail or sports industry experience is not required but welcome, with comprehensive training provided for career development
As an equal opportunities employer, we encourage applications from all qualified candidates.