Service/Aftersales Advisor
Location: Audi Waterford
Salary: Up to €35,000
Benefits: Bonus Scheme | Career Progression | Training & More
Job Type: Full-Time | Permanent
About the Role
Audi Waterford is seeking a highly driven and customer-focused Service/Aftersales Advisor to join our busy dealership team.
This is a key role where you will take ownership of the customer service journey, ensuring every Audi driver receives a first-class experience from booking to handover.
We are looking for someone confident, technically minded, and proactive—capable of thriving in a fast-paced workshop environment.
Key Responsibilities
Greet customers in a friendly, professional manner and guide them through the service process
Accurately book vehicles in for service, maintenance, or repair
Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costs
Prepare accurate service estimates and invoices
Manage customer updates and follow-up calls
Maintain high levels of customer satisfaction and retention
Support the Aftersales Manager in the smooth daily running of the department
Skills & Experience Required
Previous experience in a Service Advisor or similar customer service role (automotive preferred)
Strong communication and organisational skills
Comfortable using DMS/CRM systems and handling administration
Ability to work under pressure and manage a busy workload
A positive, customer-first attitude and strong team ethic
Full, clean driving licence essential
What We Offer
Opportunity to work with one of Ireland's leading premium automotive brands.
Manufacturer training and continuous professional development.
Competitive salary package and employee benefits.
A supportive, high-performing dealership environment.
If you're motivated, customer-focused, and ready to excel within a premium automotive environment, we'd love to hear from you—apply today.
Job Type: Full-time
Pay: Up to €35,****** per year
Work Location: In person