Our client is seeking an experienced Application Support / Service Desk professional to join their IT operations team. This role is ideal for someone with a solid service desk background who also has experience supporting and configuring applications within a Microsoft cloud environment.You'll play a key role in providing reliable technical support, resolving application and system issues, and working closely with stakeholders and third-party vendors to ensure high service levels.Key ResponsibilitiesProvide 2nd line application and service desk support for business-critical systemsDiagnose, troubleshoot, and resolve software, application, and system-related issuesLog, track, and manage incidents, service requests, and problems using ITSM toolsOperate in line with ITIL frameworks and best practices (incident, problem, change, and request management)Support and administer Microsoft technologies including:SharePointExchange OnlineMicrosoft 365AzureEntra ID (Azure AD)Assist with application configuration, access management, and user lifecycle processesEngage effectively with internal stakeholders to understand requirements and provide clear updatesWork with external vendors to resolve escalated issues and manage third-party servicesMaintain documentation, procedures, and knowledge base articlesKey Skills & Experience2–3+ years' experience in a Service Desk / Help Desk or Application Support roleStrong understanding of ITIL frameworks and ITSM best practices (essential)Hands-on experience with ITSM tools (e.g. ServiceNow, Jira Service Management, Freshservice, etc.)Proven ability to diagnose and resolve application and system issuesExperience supporting Microsoft 365 environments, including SharePoint and Exchange OnlineExposure to Azure and Entra ID administration is highly desirableExcellent verbal and written communication skillsStrong stakeholder engagement and relationship management abilitiesExperience engaging with third-party vendors and support partnersIT qualification or equivalent practical experience in a technical support role