Full job description
The Dispensary Assistant plays a key role in supporting the pharmacy team by assisting with the dispensing of medications, managing stock, and providing excellent customer service.
Key Responsibilities:
Dispensing Support:
* Assist the pharmacist in preparing and dispensing prescription medications accurately and efficiently.
* Label and package medications appropriately.
* Maintain a clean and organised dispensary area.
Customer Service:
* Greet customers and respond to inquiries in a professional and friendly manner.
* Provide basic information on over-the-counter (OTC) products and direct customers to the pharmacist for further advice.
* Handle customer complaints or concerns with empathy and escalate issues when necessary.
Stock Management:
* Receive, check, and store pharmaceutical stock deliveries.
* Monitor stock levels and assist in ordering supplies to ensure the pharmacy is well-stocked.
* Rotate stock to ensure expiry dates are managed effectively.
Administrative Duties:
* Process prescription paperwork and maintain accurate records.
* Use pharmacy software systems to input and retrieve patient information.
* Handle cash transactions and operate the till, ensuring accuracy in financial transactions.
Compliance and Safety:
* Adhere to all legal and regulatory requirements, including data protection and confidentiality policies.
* Follow health and safety protocols to maintain a safe working environment.
* Assist in maintaining the pharmacy's compliance with professional standards.
Team Collaboration:
* Work closely with pharmacists, pharmacy technicians, and other team members to ensure smooth operations.
* Participate in training and development opportunities to enhance skills and knowledge.
Qualifications and Skills:
* Education: Leaving Certificate or equivalent; additional certification in pharmacy services or healthcare is a plus.
* Experience: Previous experience in a pharmacy or retail environment is preferred but not essential.
* Skills:
* Strong attention to detail and accuracy.
* Excellent communication and interpersonal skills.
* Basic math skills for handling transactions and measuring medications.
* Proficiency in using computers and pharmacy software.
* Ability to work in a fast-paced environment and manage multiple tasks.
* Personal Attributes:
* Reliable, punctual, and trustworthy.
* Compassionate and patient-focused.
* Willingness to learn and adapt to new processes.
Working Conditions:
* This role involves standing for long periods, handling medications, and interacting with customers.
* Opening hours of Pharmacy are Monday-Friday 8:30am-5:30pm Saturday 9am-1pm
Career Progression:
With experience and further training, a Dispensary Assistant can progress to roles such as Pharmacy Technician.
Job Type: Full-time
Pay: From €13.50 per hour
Benefits:
* Employee discount
* Flexitime
Work Location: In person