F&B Manager
Responsibility
To provide leadership and middle level management skills across the Front of House (FoH) teams, under the guidance of the F&B Director and F&B Assistant Director. To assume ‘shared’ responsibility for the YoY growth and financial success of Oliveto, Parlour, Garden and Breakfast. To deliver a five star guest experience, each and every time. The role is broad in scope and covers day-to-day F&B duties, supplier relationships, administration, project work, staff training and ensuring standards and SOPs are adhered to at all times.
Key Tasks
* To ensure all F&B departments surpass weekly sales targets and remain in line with set labour and GP targets
* To assume front line responsibility for the FoH service teams (floor and bar) and all aspects of the front of house operations
* To assume shared responsibility for cash sheet management, timepoint management and roster oversight
* To build up a personal relationship with guests and secure repeat business
* To enhance the reputation of HH through the delivery of an incredible F&B service, which is both professional and warm
* To train, motivate and retain the best service team – ongoing coaching, encouragement and support is vital for staff retention
* To forge a very strong working relationship with the kitchen team, which is essential to the successful operation of the FoH service
* To manage, control and shape guest bookings in line with agreed SOPs, balancing the need to drive revenues and create atmosphere, with a smooth execution from our kitchens
* To stay on top (and close to guest feedback) with a process to ensure guest issues are dealt with swiftly (across all platforms)
* To ensure a friendly response by your team to incoming phone bookings and deal with all online bookings in a timely manner, sticking to comms protocols at all times
* To ensure all FoH spaces are kept spotless and staff are always in motion (never idle)
* To ensure all staff wear the uniform correctly and in line with company standards, as set out in the Staff Handbook
* To undertake shared responsibility for ordering, checking goods in, covering rosters and general audit work
* To work on project specific tasks, when allocated
* To assist our marketing team shoot social media posts and stories, in line with brand guidelines.
Job Requirements
* Located in Haddington House, Dún Laoghaire
* Six month probation period
* Managerial dress style in line with brand direction (uniform tailored and provided)
* Candidate (ideally) has a third level degree in hotel management or general hospitality course
* Candidate has proven F&B experience in a well established hotel and/or restaurant, up to Assistant F&B Manager level
Benefits
* Very competitive salary
* Traditional 5 days on/2 days off OR 4 days on/3 days off (four 11 hour shifts) available
* Tips are additional and run by the staff
* Hotel culture around work/life balance, this is key to sustainable employment
* Complimentary staff food on each shift
* Training budget available to further improve knowledge
* Staff discount on food in Oliveto
* Annual staff party and smaller team outings
* Quality leadership team giving clear direction and encouraging progression
* Location by the sea, enabling staff to swim, cycle, run before or after work
Contact
Email careers@haddingtonhouse.ie with an up-to-date CV and short cover note. #J-18808-Ljbffr