Job Overview:
The successful candidate will oversee the daily operations of our service department, ensuring exceptional customer service and timely vehicle service. A strong leader with excellent communication skills is required to manage a knowledgeable and motivated team.
About This Role:
* Drive business growth through effective leadership and strategic planning
* Lead and develop a high-performing team to deliver exceptional customer experiences
* Stay up-to-date with industry developments, technical bulletins, and recalls
* Manage department expenses and contribute to budgeting efforts
Key Responsibilities:
1. Oversee daily service department operations
2. Develop and implement strategies to achieve revenue targets and KPIs
3. Maintain relationships with internal departments to ensure seamless collaboration
4. Train and develop staff to maintain a skilled and motivated team
Requirements:
* Proven experience as a Service Manager or equivalent in a franchise environment
* Strong leadership and team management skills
* In-depth knowledge of vehicle service processes
* Excellent communication and customer handling skills