Job Description Excellent opportunity to join Zendesk's Internal Audit (IA) Team.
You will be joining an impactful team that delivers timely and useful advice to Zendesk leadership.
Reporting to the VP of Internal Audit, the Manager, Internal Audit, Finance and Operations will help develop and mature the audit function at Zendesk.
You will be responsible for directing activities relating to financial compliance with applicable laws and regulations, particularly requirements as defined by Sarbanes-Oxley (SOX) and Generally Accepted Accounting Principles (GAAP).
The scope will also include Internal Audit work related to Zendesk's financial, operational, and other compliance risk areas, working closely with business stakeholders across the Company to bring independent insights to address risk gaps and improve maturing areas.
What you'll be doing Assist in the implementation and performance of Zendesk's annual Enterprise Risk Management program Assist in developing the annual internal audit plan and strategy Implement the internal audit plan, including ownership of multiple financial, operational, compliance, site, and cross-functional audits across the global business Manage the Company's global SOX compliance program including scoping, planning, development of internal controls documentation, and execution of testing strategy Coordinate all activities of the SOX testing outsource partner and manage their delivery schedule including quality review of their testing workpapers Act as the "go-to" person and serve as a reliable and insightful partner to the business in implementing controls in an efficient and effective manner Continuously work to enhance the SOX program to become more efficient and effective Coordinate the efforts between external auditors and internal business process / IT owners Develop and maintain collaborative relationships with cross-functional stakeholders to understand the evolving business landscape, share insights and assess current and emerging risks Lead and manage all phases of financial and operational audits including but not limited to audit risk assessment scoping, planning, fieldwork, execution, and reporting Communicate identified findings and propose recommendations to management; track the remediation and closure of findings Assist in the development of the Internal Audit data analytics capabilities in close coordination with the IT teams Assist in the completion of special projects assigned by management and the Audit Committee of the Board of Directors Hire, develop and lead an inclusive, engaged, and high performing team What you bring to the role Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative Bachelor's Degree in Accounting, Finance, or other related business disciplines A minimum of 10 years of experience with a Big 4 audit firm and/or a public company's internal audit or SOX department required Experience and an interest in using AI tools to drive efficiencies and automation Professional certification such as CPA, CA, CIA or CISA preferred A mix of operational and financial audit experience in SaaS industry with global operations is preferred Expertise and extensive experience in leading and performing Finance and Operations Audits, including communicating audit issues and process improvements to senior management Strong business acumen; demonstrated ability to understand complex organizational interdependencies and cultural nuances.
A deep understanding of GAAP, COSO, Sarbanes Oxley Act, and PCAOB Rules Unquestionable integrity and discretion, proven to operate with the highest level of professional ethics, sound judgment, and integrity.
Proven ability to lead, inspire and motivate a team to effectively and efficiently accomplish goals.
Ability to create a sense of "team" despite different time zones, locales, and cultures.
Strong analytical, organizational, and project management skills Strong verbal and written communication skills, with the ability to communicate effectively and professionally across all levels of the organization Travel can be up to 10%, including domestic and international locations #LI-JF2 Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.