Overview
Role: Amazon Connect Implementation and Support Engineer
Job Type: Permanent
Location: Letterkenny Onsite
Join Tata Consultancy Services as an Amazon Connect Implementation and Support Engineer.
Join a global tech leader right here in Donegal.
With over 850 employees and a state-of-the-art global delivery centre, we're proud to offer world-class career opportunities without having to leave the Northwest.
Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect.
Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world.
Be part of something global, grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company.
We do not just help businesses to transform through technology.
We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.
For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
What you will do
The Amazon Connect implementation engineer is responsible for the design, deployment, configuration, and support of Amazon Connect cloud contact center solutions.
This role works closely with business stakeholders, solution architects, and developers to implement scalable and secure customer engagement platforms.
Key responsibilities:
Design and implement Amazon Connect solutions for voice, chat, and omnichannel experiences.
Configuring call flows, IVR, contact routing, Lambda integrations, and third-party tool integrations.
Collaborate with stakeholders to understand business requirements and translate them into functional AWS connect solutions.
Configure AWS services such as Lambda, Lex, S3 DynamoDB, CloudWatch, and IAM for seamless integration with Amazon Connect
Manage integrations with CRMs, WFM tools, and analytics platforms
Monitor and troubleshoot operational issues and optimize performance
Create and maintain technical documents, SOPs, and knowledge bases
Your Profile
Key skills/knowledge/experience:
Strong knowledge of AWS ecosystem – Lambda, S3, IAM, CloudWatch, CloudFormation, DynamoDB, API gateway, etc.
Programming and Scripting languages - JavaScript/Node.js, Python, JSON/YAML, SQL, etc.
DevOps and CI/CD - Git, Code Pipeline, Jenkins or similar.
Deployment automation and version control for infrastructure
Proficient in building contact flows, queues, routing profiles, and prompts in Amazon Connect.
Experience in speech services (Lex, Polly), CTI/CRM integration, and SAML-based authentication.
Familiarity with contact center operations and ITIL/ITSM frameworks
Strong communication and stakeholder management
AWS Certification (AWS certified solution architect -associate/professional)
Degree/Diploma in computer science, Information systems or relevant.
Relevant experience in implementing Contact Centre solutions
Preferred experience in working with Amazon connect implementations
Good to have:
AWS certified (AWS certified cloud Practitioner, Solutions Architect or AWS certified developer)
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally.
Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts (as amended) and the Equal Status Acts (as amended).
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation.
We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: Adjustment Request or email to request an adjustment.
We welcome requests prior to you completing the application and at any stage of the recruitment process.
Be aware of fraudulent offers: TCS does not ask for any payment or security deposit from candidates.
If you suspect fraud, email to report it.
Due to the high volume of applications, we may not contact every applicant individually about status.
If you have not received a direct response within 30 days, it should be deemed unsuccessful on this occasion.
Join us and do more of what matters.
Apply online now.
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