The Award Winning Ballygarry Estate Hotel & Spa, in the vibrant town of Tralee, currently has an exciting opportunity for a Bartender to join our outstanding team
The hotel bartender is responsible for providing professional and engaging service to hotel guests in the bars/lounge areas in accordance with current legislation.
Job responsibilities include:
* To ensure 4* standards of service are achieved at all times.
* To perform in a professional and courteous manner with all customers, providing the highest level of customer care at all times
* To comply with statutory and legal requirements for Health & Safety for yourself, all employees and guests on the premises.
* To report to duty on time, in the correct uniform and to wear a name badge and Ballygarry pin
* To maintain guest privacy and confidentiality at all times
* To be informed on departmental SOP Manual & follow guidelines and procedures set out in these
* Greeting and assisting guests in a friendly and courteous manner.
* Taking and serving drink orders promptly and accurately.
* Mixing and serving a variety of alcoholic and non-alcoholic beverages, following standard recipes.
* Checking identification of guests to verify legal drinking age and refusing service if necessary.
* Recommending and describing various beverages and their ingredients to guests.
* Up-selling and promoting specialty drinks, featured wines, and other beverage options.
* Keeping the bar area clean, neat, and well-stocked at all times.
* Restocking glassware, utensils, and other bar supplies as needed.
* Handling cash and credit card transactions, and maintaining accurate records of all transactions. To report any discrepancies to management.
* Following all hotel policies and procedures, as well as alcoholic beverage laws and regulations.
* Monitoring and managing the bar's inventory, including ordering supplies and conducting regular stock takes.
* Collaborating with other hotel staff members to provide exceptional guest service and resolve any customer complaints or issues.
* Attending training sessions and staying updated on new products, drink recipes, and industry trends.
* Adhering to responsible alcohol service guidelines and ensuring guests are not excessively intoxicated.
* Maintaining a clean and organized work area, including bar equipment and storage areas.
* To maintain cleaning schedules
* To be flexible for long shifts.
* To be efficient and hygienic in the serving of food
* Have reasonable knowledge of food and beverage & be able to upsell food & drink to guests.
* To have reasonable knowledge of wine
* To participate in Buffet service during events and ensure proper clearing of plates & cutlery and buffet area after service.
* To ensure you follow closing down procedures at the end of night shift ensuring work area is prepared for next day.
* To maintain the prescribed standards of hygiene regarding all equipment used in the bars.
* To report any maintenance problems
* Check of function room especially toilets and dance floor for any spillages to prevent any accidents
* All bar staff are to carry a bottle and wine opener for their shift.
Overall, the hotel bartender plays a vital role in creating a positive and enjoyable experience for hotel guests by providing excellent customer service and preparing high-quality beverages.
You must remain totally flexible in your position and may be required to carry out other tasks as directed by management.
Requirements:
* Fluent English
* Availability to work weekends & bank holidays
* Must be available midweek, not suitable for students
* Experience not essential but advantageous
Benefits:
* Meals provided while on duty
* Free Parking
* Employee Assistance Programme