About Us
Mark Lohan Kitchens is a leading manufacturer of bespoke kitchens, renowned for quality craftsmanship and innovative design. Based in Roscommon, we pride ourselves on delivering exceptional products and service to our customers across Ireland. As we continue to grow, we are seeking a dedicated and detail-oriented Warehouse Operative to join our dynamic team.
Role Overview
We are seeking a highly organised and empathetic Customer Service Representative to join our team. In this role, you will be the key point of contact for customers, providing exceptional support and turning challenges into positive experiences. Your primary responsibilities will centre on effective communication via telephone, meticulous record-keeping, and cross-functional collaboration. We're looking for someone who can not only solve problems but also build lasting trust with our customers.
Responsibilities
➤ Handle phone inquiries with professionalism and empathy.
➤ Resolve service issues by identifying problems and offering solutions.
➤ Maintain accurate records of all customer interactions in our CRM system.
➤ Liaise with internal departments to ensure swift resolution for the customer.
➤ Gather and document customer feedback to inform service improvements.
What We're Looking for
➤ Proven experience in a customer service or after-sales role, ideally phone-based.
➤ Strong verbal communication and active listening skills.
➤ Patient, empathetic, and solution-focused.
➤ Excellent organisational skills and attention to detail.
➤ Comfortable collaborating across teams.
➤ CRM software experience is a plus.
What We Offer
* Competitive salary and benefits
* Company pension scheme
* Opportunities for career development and training
* Supportive and collaborative work environment
* A chance to be part of a growing company with a strong reputation in the Irish Manufacturing industry
Job Type: Full-time
Pay: €33,000.00-€36,000.00 per year
Benefits:
* Employee discount
Work authorisation:
* Ireland (required)
Work Location: In person