Job Title: AI Data Specialist- Multilingual
Role Overview
This position involves utilising data to develop scalable solutions and improve user experience.
Key Responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content
* Enforce clients terms of use by monitoring reports of abuse on the site
* Become knowledgeable about client's products and community standards
* Use market-specific knowledge to find scalable solutions to improve support of our community
* Gather and utilise data to develop ways to improve user experience
* Recognise trends and patterns and escalate issues outside company policy to the global team
* Identify inefficiencies in workflows and suggest solutions
Skills & Competences:
* Strong resilience with ability to operate in pressured environment
* Strong interpersonal skills, verbal and written communication skills and empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritise, solve problems and work as part of a team
* Effective time management and prioritisation skills
* Ability to consistently hit KPIs on time
Language Skills:
* Fluent native language on near-native level (C1-C2) in oral and written communication
* Advanced level of English (C1)