Service/Aftersales Advisor Location: Audi Waterford Salary: Up to €35,000 Benefits: Bonus Scheme | Career Progression | Training & More Job Type: Full-Time | Permanent About the Role Audi Waterford is seeking a highly driven and customer-focused Service/Aftersales Advisor to join our busy dealership team. This is a key role where you will take ownership of the customer service journey, ensuring every Audi driver receives a first-class experience from booking to handover. We are looking for someone confident, technically minded, and proactivecapable of thriving in a fast-paced workshop environment. Key Responsibilities Greet customers in a friendly, professional manner and guide them through the service process Accurately book vehicles in for service, maintenance, or repair Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costs Prepare accurate service estimates and invoices Manage customer updates and follow-up calls Maintain high levels of customer satisfaction and retention Support the Aftersales Manager in the smooth daily running of the department Skills & Experience Required Previous experience in a Service Advisoror similar customer service role (automotive preferred) Strong communication and organisational skills Comfortable using DMS/CRM systems and handling administration Ability to work under pressure and manage a busy workload A positive, customer-first attitude and strong team ethic Full, clean driving licence essential What We Offer Opportunity to work with one of Irelands leading premium automotive brands. Manufacturer training and continuous professional development. Competitive salary package and employee benefits. A supportive, high-performing dealership environment. If youre motivated, customer-focused, and ready to excel within a premium automotive environment, wed love to hear from youapply today. Skills: Customer Service Aftersales Customer Support