EHR Provider Systems Build Team Member Location: Dublin / Kildare / Kilkenny / Waterford Job type: Specified Purpose Overview of role: The Provider Systems Build Team Member will support the implementation of the Cram Electronic Health Record (EHR) system across UPMC Ireland. Reporting to the Provider Systems Workstream Lead, this role focuses on assisting with the configuration, testing, and validation of provider-facing applications, including the Physician Care Manager (PCM), Order Management (OM), and International Medical Objects (IMO) capabilities. The Provider Systems Build Team Member will contribute to aligning system functionality with consultant, NCHD's, advanced practice provider (APP), Health & Social Care Professionals (HSCP's) and associated clinical staff under the guidance of the Provider Systems Workstream Lead. This role provides operational and technical support for the Provider Systems workstream, collaborating with clinical and technical teams to ensure a smooth and effective transformation of clinician/provider functions. This is an excellent opportunity for a clinical professional with an interest in health IT systems, quality and evidence based care to contribute to a significant digital transformation project. Primary Duties and Responsibilities: General Accountabilities The Provider Systems Build Team Member will support the Provider Systems Workstream Lead in delivering the Provider Systems workstream for the Cram EHR implementation within UPMC Ireland. The role involves assisting in executing tasks within the project scope and governance, including stakeholder coordination and milestone tracking. The member will collaborate with the Provider Systems Workstream Lead and other workstream members to ensure alignment with clinical operations and programme goals. Additionally, the role includes contributing to the documentation of workflows, system configurations, and testing different outcomes (e.g. interoperability, data migration, reporting, end-user devices) to support a seamless end-user experience. System Design & Workflow Support: Serve as a supporting subject matter expert (SME) for clinician/provider-related functions in MEDITECH Expanse, including PCM, OM, and IMO. Assist in the design and validation of clinician/provider workflows within MEDITECH Expanse and associated applications, working closely with analysts and operational leaders. Review and provide feedback on system functionality related to clinician/provider processes. Support the integration of clinical workflows with financial processes to ensure clinical/financial integrity and compliance with clinical and quality requirements. Collaborate with clinical and technical teams to maintain end-to-end clinical integrity across modules. Implementation Support, Data Validation & Testing: Assist in provider system configuration, data migration validation, and integration with existing or planned enterprise platforms. Participate in testing activities for provider modules and associated applications, including integrated testing and user acceptance testing (UAT), under the guidance of the Provider Systems Workstream Lead. Help identify and troubleshoot issues in collaboration with IT, finance, and clinical teams. Support the integration of provider-facing modules with other clinical systems (e.g., lab, imaging, pharmacy) to ensure seamless care delivery and documentation. Assist in validating statutory, management, and operational reporting requirements for clinician/provider functions. Support change management efforts by addressing workflow impacts, practice changes, and documentation requirements for clinicians/providers. Contribute to go-live readiness and stabilization efforts, including supporting real-time issue resolution and workflow adjustments. Contribute to standards development processes and engage with clinical SMEs during design and optimization discussions. Ensure compliance with regulatory, accreditation, and safety standards (e.g., HIQA, JCI) as directed. Team Collaboration & Support: Assist in coordinating cross-functional provider systems implementation activities across consultants, clinical nurse specialists, advanced nurse practitioners, resident medical staff etc. Participate in workgroup meetings, documenting decisions, risks, and issues as directed. Act as a secondary liaison between provider systems functions and the Cram implementation team, escalating issues to the Provider Systems Workstream Lead as needed. Assist in the development and delivery of training materials for materials management and relevant end-users. Provide hands-on support during go-live and stabilization phases, helping to ensure continuity of supply chain operations. Support the training team in delivering education on provider systems workflows within MEDITECH Expanse and associated applications. Contribute to the handover process by supporting training delivery to the future EHR BAU team members. Documentation & Governance: Maintain accurate project documentation, including current state/future state maps, risk/issue logs, and change logs, as assigned by the Provider Systems Workstream Lead. Assist in preparing materials for governance processes, such as the Clinical Design Forum and senior management meetings. Support the tracking of key performance indicators (KPIs) for provider readiness, adoption, and post-go-live performance. Contribute to documenting lessons learned and continuous improvement initiatives. Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health as directed. Qualifications & Experience: Required Qualifications: Clinical degree required (e.g., MD, NP, PA, RN) with demonstrated clinical systems experience. Minimum 3 years of experience in healthcare clinical/provider operations. Familiarity with clinician/provider workflows, clinical safety practices, and quality reporting standards. Good project coordination, stakeholder engagement, and change management skills. Good analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams. Preferred Qualifications: Minimum 2 years of experience supporting or leading system implementations (preferably MEDITECH or similar ERP/EHR platforms). Experience implementing MEDITECH clinician/provider, particularly PCM and OM, or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health). Experience with MEDITECH Expanse (or Magic/Client-Server) as a user, trainer, or build team member Knowledge of clinical decision support, change management methodologies (e.g., Prosci, ADKAR), and regulatory requirements (e.g., documentation standards, medication safety protocols). Training in process improvement methodologies (e.g., Lean) or project management Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable. Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny. Skills: Medical Systems Healthcare EHR