Senior Manager, Technology and Operational Risk
Ireland
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo ❤️
We are looking for a Senior Manager, Technology and Operational Risk in the second line of defence to provide independent oversight, challenge and advisory support on the effectiveness of our operational, technology, and outsourcing risk management practices across the EU.
You will be a key member of the second line risk management team and work closely with senior stakeholders across the first line, technology, operational resilience, and Third Party Risk/Outsourcing to ensure risks are proactively identified, assessed, monitored, and managed in line with Monzo's risk management framework and appetite.
This role requires a proactive and strategic mindset, strong technology and third‑party risk management expertise, and a deep understanding of operational resilience and digital banking operations.
This role reports to the Director of Operational Risk, Monzo Europe.
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Responsibilities
* Act as the second line subject matter expert for operational risk, technology (ICT and security risk, including cyber), and third-party/outsourcing risk.
* Provide effective oversight and challenge of first line risk and control self-assessments (RCSA), incident management and reporting, issue remediation and risk mitigation processes.
* Review and challenge the design and effectiveness of controls over key technology systems, digital infrastructure and outsourced service providers.
* Provide second line input into our technology and security strategies, business continuity planning, and third-party risk processes.
* Support the ongoing development and maintenance of our Operational Risk Management Framework (ORMF), policies, standards and associated ICT, Security and Third Party Risk Management policies and risk appetite metrics.
* Conduct second line assurance reviews and risk deep dives into critical operational and technology areas, providing actionable recommendations and insights.
* Oversee the implementation of the Digital Operational Resilience Act (DORA) in the EU and ensure compliance with applicable local regulatory standards.
* Prepare operational, technology and third party risk reports and provide updates to relevant governance forums, including risk committees and senior management.
Qualifications
* Eight (8+) years of experience in operational risk, technology risk or related roles in financial services, ideally within a digital or challenger bank or a pan‑European firm.
* Deep knowledge of risk management practices, regulatory expectations and industry standards related to operational risk, technology, operational resilience and outsourcing risk; familiarity with EBA guidelines, DORA, GDPR, PSD2/PSD3, and the Central Bank of Ireland guidance.
* Strong understanding of digital banking technology, including cloud computing, cybersecurity, fintech integrations and data management.
* Experience evaluating and challenging risk and control environments, particularly in high‑growth or fast‑changing environments.
* Ambitious risk professional ready to leave the constraints of legacy firms behind; eager to shape governance for next‑generation platforms.
* Strong analytical, problem‑solving and project management skills.
* Excellent stakeholder management and communication skills, with the ability to influence senior leadership.
* Proven ability to navigate complex stakeholder landscapes, including working with regulators and managing regulatory engagements.
What’s in it for you
Competitive compensation package composed of a base salary and share options.
Based in a Dublin office, with expected travel to Monzo’s head offices in London from time to time.
Flexible working hours – work enough hours to do your job well, and at times that suit you and your team.
Annual Leave – 34 days including public holidays (24 holiday days + 10 public holidays).
Learning budget – €1,200 per year to use on books, training courses and conferences.
Pension scheme – the minimum contribution is 4% and Monzo matches any additional contributions up to a maximum of 6%.
Wellbeing benefits – financial education, women’s and men’s health support, mental health benefits, including coaching and counselling.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
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