Job Overview
We are seeking a meticulous and detail-oriented professional to join our team as a Senior Analyst, Transfer Agency. This role is ideal for individuals with a strong background in financial services and excellent customer service skills.
The successful candidate will be responsible for overseeing the Quality Assurance (QA) of external and internal cash payments, adhering to strict deadlines. They will also be expected to work closely with various stakeholders, including relationship managers, client service managers, and management teams.
Key Responsibilities
* Input, approval, and QA checks on Redemption, Subscription, Dividend, Commission, and Rebate payments against strict currency deadlines
* Answer queries in line with department procedures
* Manage work queues and complete tasks within relevant deadlines
* Attend and participate in team huddles and meetings
* Support team members in monitoring mailboxes to ensure all queries are completed within the service level agreement
* Contribute to the improvement of quality through procedural reviews and enhancements
* Fulfill additional tasks as required by the role and business needs
* Participate in client visit meetings as necessary
* Maintain close working relationships with other areas of the organization and external stakeholders
* Play an active role during audits and maintain adherence to Northern Trust policies, procedures, and controls
* Support project-related work as needed
* Assist with the onboarding of new partners and act as a buddy/mentor to ensure they integrate into the role with ease
Accountabilities
* Compliance with regulatory requirements appropriate to the role
* Exercise due care and diligence to ensure areas of responsibility are organized and controlled
* Observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties
Qualifications/Skills/Experience
* Previous experience in financial services is desirable
* Customer service experience would be advantageous
* Ability to review and resolve complex issues under pressure, meeting challenging deadlines
* Strong planning and organization skills
* Ability to work independently and effectively communicate verbally and numerically
* Knowledge and understanding of working within a regulatory environment
* Good teamwork and communication skills