The Royal Marine Hotel is currently seeking an experienced and motivated Hotel Duty Manager to join our management team. Reporting directly to the Hotel Manager, the Duty Manager will play a key role in overseeing the day-to-day running of the hotel, supporting Heads of Department and ensuring the highest standards of service across all areas. We are looking for a confident, hands‑on individual with strong interpersonal skills, drive and ambition. The ideal candidate will be highly organised, detail‑oriented and capable of making decisions and thinking on their feet in a fast‑paced environment. A solid understanding of hotel operations is essential, especially in food and beverage, along with the ability to work on your own initiative and as part of a wider team.
Key Responsibilities
Oversee the daily operations of the hotel
Ensure all service and quality standards are consistently met
Anticipate guest needs and proactively manage expectations
Support all departments in delivering exceptional guest experiences
Maintain a strong working knowledge of all hotel departments
Assist Heads of Department in managing and supervising teams
Handle guest queries and issues efficiently, ensuring they are resolved to a high standard
Ensure full compliance with Health & Safety legislation and hotel policies
Experience & Qualifications
Strong experience in Front Office and Food & Beverage operations
Experience with Hotsoft or similar hospitality systems
Knowledge of cash handling and basic accounting procedures
Flexibility to work a range of shifts, including evenings, early mornings and weekends
Hospitality or management qualification (desirable)
Excellent verbal and written communication skills
Strong commercial awareness
The Ideal Candidate Will:
Have excellent organisational and interpersonal skills
Thrive in a fast‑paced, busy environment
Be hands‑on, proactive and solutions‑focused
Demonstrate strong leadership and team motivation skills
Show a genuine passion for hospitality
Have a professional, approachable manner with guests and colleagues
Be confident in upselling across all areas of the hotel
Be committed to delivering exceptional customer service
Benefits
Competitive Management Salary and benefits.
Full gym & pool membership to Pier Health Club at the Royal Marine Hotel
Staff Discounts in our Sister Properties
Discounted treatment rates in SansanaSpa.
Meals will be provided whilst on duty.
Complimentary Car Parking
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