Technical Account Manager (English & French speaker. Italian a bonus)
We are looking for a Technical Account Manager who will ensure successful pitching, implementation, usage, and operations of our Enterprise Solution Product suite. The incumbent must be comfortable with technical discussions and work collaboratively across the organization, including sales, product, and operations teams.
The role is based in Dublin, County Dublin, Ireland.
Responsibilities
Support sales and B2B customers for pre‑ and post‑sales activities, including demoing the system, providing technical expertise and guidance around implementation and onboarding, issue resolution, and adoption for Media Manager and API (and other products). May expand to additional products and services.
Drive adoption, usage, and retention of our products.
Act as a customer advocate to identify product improvements and work with PM/PO teams on solutions and timing expectations.
Assist the sales team in closing deals and in renewal processes.
Deploy product solutions, onboard new customers, and provide training.
Resolve customer issues and simplify existing processes to improve workflows.
Serve as an advisor and key contact for customer integrations across all GI products and services (Media Manager, API, other delivery systems, workflow tools, and new products).
Become a recognized Getty Images Enterprise Solution Platform expert, maintaining technical, integration, and operational domain expertise.
Stay up‑to‑date on the evolution of Getty Images Enterprise Solutions and support the sales teams in growing key accounts and mid‑market customers.
Partner with product teams to provide insights, track adoption barriers, and help identify new functional or programmatic improvements.
Promote standardization to support long‑term scalability of the enterprise products and operations.
Identify and proactively manage risk areas, scope, and customer expectations that could impact successful delivery.
Report and track system issues and feature requests to development and product management teams, and communicate status and resolution to clients.
Monitor product utilization, provide reporting and trend analysis to demonstrate value, and embed the product within client business areas to drive organic usage growth.
Assist clients with production services such as uploading assets, captioning, and organizing material when necessary.
Travel may be required.
Other duties, tasks, or projects may be assigned by management.
Qualifications
3–5 years of relevant experience in enterprise product consulting and integration.
Extensive experience with enterprise platforms and industry best practices.
Proficiency in customer enterprise workflows, including integration technologies, access control & security, and asset and metadata management.
Proven ability to interact with all organizational levels, both technical and non‑technical, and stakeholders.
Strong aptitude in communicating complex business and technical concepts.
Passion for continued education in new technologies and a desire to lead projects that push existing capabilities.
Ability to collaborate with multiple teams while working independently as a self‑starter.
Excellent interpersonal, problem‑solving, and time‑management skills; professional attitude under stress.
Business‑level proficiency in French and English (verbal and written); Italian language skills are a bonus.
Nice to Have
Familiarity with DAM solutions, image licensing, metadata, API integrations, and product development.
Experience with technical product enterprise solutions and client‑facing integrations.
About Getty Images
Getty Images is a leading visual content creator offering a full range of content solutions across its brands: Getty Images, iStock, and Unsplash. Our mission is to help any brand, business, or organization communicate more effectively with their target audience through powerful visuals.
Equal Employment Opportunity
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
#J-18808-Ljbffr