Guest Services Manager
The Front of House Team is the backbone of our hotel, providing a seamless experience for guests from arrival to departure. We are seeking an experienced Guest Services Manager to lead this team.
About This Role
This is an opportunity to join a dynamic and award-winning luxury resort as a Guest Services Manager. The ideal candidate will have a proven track record in managing high-demand front of house departments in comparable 5-star hotels.
The successful candidate will be responsible for ensuring exceptional guest experiences, maintaining high standards of service, and developing a motivated and skilled team.
Key Responsibilities
* Lead the Front of House Team, providing coaching and guidance to achieve exceptional results.
* Maintain high standards of service, ensuring every guest receives a seamless and memorable experience.
* Develop and implement strategies to improve guest satisfaction and loyalty.
* Manage staff performance, providing constructive feedback and supporting development opportunities.
Requirements
To be considered for this role, you will need:
* A proven track record in managing front of house teams in 5-star hotels.
* Excellent leadership and communication skills.
* Ability to maintain high standards of service and attention to detail.
* Fluent English language skills, both written and verbal.
* Strong organisational and problem-solving skills.
Benefits
We offer a competitive salary, opportunities for career development, and a collaborative work environment that values teamwork and innovation.
What's Next
If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply. Please submit your application, including your CV and a covering letter, outlining your relevant experience and qualifications.