Job Title: HRIS Project Support Officer
Reports to: HRIS Technical Implementation Specialist
Terms: 9 months, Fixed Term Fulltime Contract, Hybrid
Location: Dublin Office
Salary: GB5 (€47,539 - €52,821)
About Concern: Established in ****, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world's poorest countries.
Concern's vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes.
Concern strives for a world free from poverty, fear and oppression.
Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First.
We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.
Role Purpose: The main purpose of the job is to support the successful phased rollout of our new HRIS.
We are seeking a reliable and diligent team player with strong attention to detail to provide project, administrative, coordination and user support assistance across the implementation.
The role will begin with the rollout at Head Office in Dublin, followed by a phased global deployment.
This is an opportunity for a HR professional to support the delivery of a transformative project that will shape the future of HR operations globally within the organisation.
Responsibilities
Support the delivery of the HRIS implementation plan across all rollout phases.
Assist in preparing and validating HR data before and after migration into the new HRIS, checking for accuracy, completeness, and consistency.
Support the migration of employee documents.
Maintain confidentiality and handle employee data in line with data protection requirements.
Assist with go-live planning and post-implementation support for each rollout phase.
Assist with project administration, including maintaining trackers, meeting notes, and project documentation.
Coordinate meetings, workshops, training sessions and rollout activities with internal stakeholders and external suppliers.
Develop user guidance materials, FAQs, and quick reference documents.
Ensure project documents, guides, and records are kept up to date and stored appropriately, to support Head office and Country rollouts.
Support user acceptance testing by logging outcomes and tracking issues through to resolution.
Act as a first point of contact for HRIS project-related queries from staff and managers.
Provide practical support to users during implementation, including responding to questions and helping resolve straightforward system issues.
Log, track, and follow up user queries and issues, ensuring they are resolved or escalated appropriately.
Help gather user feedback to improve system adoption for future rollout phases.
Support the preparation and distribution of project communications and updates.
Provide support with ad-hoc tasks as they arise.
Qualifications
Proficiency in Excel and comfortable with working with a range of systems and processes.
HR qualification (CIPD or Equivalent) would be preferred with significant relevant experience working in an HR department.
Strong understanding of core HR processes and systems.
Excellent time management, organisational and communication skills.
Prior project experience.
Fluency in English is essential.
Fluency in French or Arabic is an advantage but not essential.
Competencies
Communication and working with others
Managing Yourself
Delivering results
We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation.
Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
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