We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service. You will be first point of contact for all Calor domestic and commercial customers throughout Ireland and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.Main responsibilities:Manage calls relating to customer queries in a professional and efficient mannerAcquire and accurately capture and update all necessary customer informationProvide clear, informative, and expert advice in relation to all aspect of Calor service with a confident and positive attitudeTo deliver excellence in customer experience (CX) by embodying Calor's values and upholding the standards of accountability, seamless service, and curiosityResolve problems to customer satisfaction in a timely fashionEnsure that all admin and reporting is conducted in accordance with the required processes and procedureEnsure that health and safety of yourself and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an 'unsafe condition' where we see something that could cause injury to a person or an 'unsafe act' which is something that someone does that can lead to injury.Outbound customer campaigns as required.Any other ad hoc duties which may involve direct contact and support of other departmentsRequirementsThe person:Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and qualityCustomer First Mindset: Prioritizes customer needs and ensures their concerns are addressed with empathy and careStrong administrator, proficient in Microsoft Office with the ability to multitaskRelevant customer service experience would be advantageExcellent phone manner with a focus on attention to detail around data accuracyAbility to work effectively using own initiative, good planning, and organisation skillsAbility to work under pressure and manage priorities.Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitudeKey Behaviours:Putting People at the HeartYou earn your people's trust through honesty and integrityYou treat people with care and respectYou invest in your personal growthYou provide honest feedback and encourage others to do the sameYou seek diverse perspectives to achieve team goalsSetting AmbitionYou articulate your goals in a way everyone understandsYou provide guidance through everyday actions and decision-makingYou bring people along with us using our personal energyYou translate your goals and ambitions into objectives and actionsYou communicate clearly, openly, and oftenEnsuring WellbeingYou safeguard a safe, positive, and supportive workplaceYou make sure people feel free to speak up and share opinionsYou encourage initiative and pursue new ideasYou drive a culture that values, encourages, and supports diversityYou never compromise on our ethics and complianceProblem SolvingYou analyse all types of information and draws well-reasoned conclusionsYou probe information, weighing up the pros and cons of different solutionsYou problem solve issues so that they do not reoccurYou make confident decisions based on facts and dataYou accelerate learning by constantly testing, refining, and improvingDelivering ResultYou balance short-term success with long-term goalsYou achieve ambitious goals and take accountability for resultsYou focus on real and relevant customer needsYou leverage the power of your networks both inside and outside the companyYou show courage in trialling new solutions and delivering positive project outcomesBenefitsAnnual Leave: annual leave entitlement starts at 22 days and increases with service level.Additional Days Off: Calor provide two additional paid days off, that is 27th December and Good Friday.Pension:Upon commencement of your employment with Calor you will automatically participate in the Company Defined Contribution Pension Scheme. Matching Company contribution of up to 5%.Private Health Insurance:Calor will make contributions of €568 towards your health insurance through the company's VHI Group Scheme.Life Assurance:Available to permanent employees in the event of death in service.Income Protection:If absent from work on a long-term basis over 6 months due disability or illness, 2/3's of salary less the state illness benefit will be protected subject to terms and conditions.Christmas Voucher: Employees with minimum of 6 months at 31st December may avail of a Christmas voucher under the small benefits exemption.Employee Assistance Programme:Confidential counselling and support services are available to you and your family for personal and work-related issues.Maternity Benefit:Company top-up on State benefit after one year of continuous service.Professional Development Programmes & Sponsorship:Calor will contribute to the funding of professional development of all permanent employees, subject to approval and completion of successful probation.Employee Discount on Calor Products:Discount ongas and exclusive offers for permanent Calor employees.Volunteering:We encourage all our employees to avail of the opportunity to contribute and volunteer in their local communities by providing one paid day off of volunteering leave per year.Cycle to Work Scheme:The cycle to work scheme enables you to purchase a bicycle, accessories, and safety equipment, without the liability of tax, PRSI or the Universal Social Charge on your repayments.Anti-flu vaccine:On an annual basis in October /November you can purchase the flu vaccine through a Chemist and claim back the expenses through the online expenses system Concur.Eye test:You are eligible for free eye test every 2 years and to a contribution towards spectacles.Hybrid Workers - Home Office Equipment:Desk, chair, screen, and IT equipment can be arranged with the QHSE Team.Subsidised Canteen Facilities:Subsidised catering arrangements are provided by Calor to all staff.Social events:Christmas party, family daysFree Car Parking: Parking facilities available at all locations.