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Meili builds technology that enables car rental companies to integrate directly with airlines and travel brands, providing access to the highest-converting ancillary platform in the market.
Founded by a team with extensive travel tech experience, we’ve already partnered with +25 global brands including SAS, Lufthansa, Accor Hotels, and FREENOW, and we’re committed to rewriting the rules of ancillary distribution.
We’re looking for a proactive and relationship driven Strategic Customer Success Manager (Spanish Speaking) to join our team and help drive long-term value for our partners. You’ll play a key role in shaping how we deliver impact for customers and championing their success across every interaction.
You’ll love it here if...
* You’re someone who takes initiative and finds energy in figuring things out, even when the path isn’t clear.
* You genuinely care about the customer and know that helping them succeed is a win for everyone.
* You’re always ready to jump in and help out with whatever’s needed to keep things moving.
Key Responsibilities
* Build trusted, long-term relationships with customers and partners, acting as the main point of contact for assigned accounts to drive loyalty, engagement, and retention
* Provide competent technical information and knowledge, in both English and Spanish, to support timely customer integrations
* Deeply understand each customer’s business and goals to deliver tailored support and uncover sales opportunities that add value
* Monitor and track customer performance data to identify risks and opportunities, and facilitate regular reviews - using storytelling to highlight wins, uncover gaps, and align on measurable success plans
* Act as a bridge between customers, partners, and internal teams - ensuring alignment, coordinating customer-specific requests, and driving performance
* Maximise smooth on-boarding and mitigate any potential risks/issues during handover of customer accounts from Sales into Customer Success
* Provide commercial and strategic input to Operations equipping them with information, context and customer updates that could maximise business performance
* Prompt triaging and management of customer issues
* Help us evolve our customer playbooks, tools, and processes as we grow across markets and segments
* Build and maintain a clear understanding of competitor and market activity landscape
About You
* 5+ years experience in Customer Success or Account Management
* Fluency in Spanish is essential for this role, proficiency in additional languages is a strong plus
* Proven understanding of the travel technology industry, including key pain points and emerging opportunities
* You thrive in a fast-paced, ambiguous environments
* Strong strategic thinking and problem-solving capabilities
* Exceptional communication and interpersonal skills with the ability to build and maintain relationships with customers, partners and internal teams
* Skilled at managing multiple priorities simultaneously, coordinating with various teams to ensure alignment and handling the smooth transition from Sales to Customer Success
* Familiarity with CRM software and data analysis tools
* Ability to adapt based on evolving market conditions, customer needs, and internal capabilities
* Willingness to travel occasionally (~ 15%) to support key initiatives or customer engagement
What We Offer
* Competitive Compensation
* Generous and flexible annual leave allowance
* Health Insurance
* Paid Family Leave
* Hybrid Working and more ...
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Technology, Information and Internet
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