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Customer service executive

Letterkenny
ABC School Supplies
Customer service executive
Posted: 26 January
Offer description

ABC School Supplies is a growing Irish education supplier working closely with crèches, primary schools and government bodies across Ireland. As a small, close-knit team, we place huge value on personality, initiative and a strong work ethic.We are recruiting a Customer Service & Account Support Executive who is friendly, organised and motivated, with a genuine interest in education and early years learning.The RoleThis role focuses on providing excellent customer support, building strong relationships, and ensuring every customer has a smooth, helpful experience from enquiry to delivery.Day-to-day responsibilities include:Supporting customers across government bodies, crèches and primary schools with their enquiries and ordersFollowing up on enquiries, quotations and existing customer accounts to ensure nothing is missedAnswering incoming phone calls and emails, dealing with general queries professionally and efficientlyBuilding strong relationships with customers and understanding their classroom and early learning needsLearning about our product range and education sector requirements to provide accurate guidance and recommendationsWorking closely with the wider team to support daily operations and customer satisfactionAbout YouBe able to work on your own initiative while also contributing positively to a small teamBe hardworking, reliable and willing to learnHave a friendly, confident manner and strong communication skillsBe organised and comfortable juggling sales tasks with customer supportHave an interest in education, early years learning and school environmentsBe comfortable answering phones and responding to emails as part of your roleHave experience using CRM and warehouse management systems.Sales or education sector experience is an advantage, but not essential — attitude and willingness to learn are key.Why Join ABC School Supplies?Work in a supportive, small-team environment where your contribution mattersGain experience in the education and early years sectorA role with real variety and responsibilityOpportunity to grow with a developing Irish companyType: Full Time Hours. Monday - Friday 9-5:30pmTo apply, please send your CV and a short cover note explaining why you'd be a good fit for ABC School Supplies.Job Type: Full-timePay: From €27,500.00 per yearBenefits:Company pensionEmployee discountOn-site parkingSick payAbility to commute/relocate:Letterkenny, County Donegal: reliably commute or plan to relocate before starting work (required)Education:Leaving Certificate (required)Language:English (required)Licence/Certification:B Driving Licence (required)Work Location: In person

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