Technology Resilience Manager
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Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.
With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.
We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values. We promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Key Responsibilities
Operations Management
Incident Commander for live Disaster Recovery (DR) invocations in line with documented roles and responsibilities.
Support the delivery of business projects with a technology resilience bias or a dependency on technology, while also managing those resilience‑initiated projects.
Participation on architecture design and change fora.
Coordinate the inputs from technical teams, both internal and external stakeholders.
Maintenance and development of the DR Framework and all supporting documented structures.
Horizon scanning the legal and regulatory environment.
Engagement with the Three Lines of Defence.
Ensure the alignment of DR with Major Incident Management processes and procedures with clear delineation of role and responsibilities.
Provide training and awareness programs to educate IT staff on disaster recovery best practices and procedures.
Actively mentor and help further the knowledge and skills of ITS personnel on DR.
Maintain the currency of the Resilience Management System.
Conduct thorough risk assessments to identify and treat potential vulnerabilities.
Situational Readiness Posture
Maintain situational readiness of the technology stack and those stakeholders necessary to support the recovery efforts in the event of a live invocation.
Respond promptly to disaster events, coordinate recovery efforts, and communicate with stakeholders to ensure timely resolution and minimal business disruption.
Demonstrate and provide assurance on readiness through exercising and testing.
Third Party Management
Management and co‑ordination of our third‑party partners in support of our technology performance objectives.
Support the production of high‑quality and accurate responses in answer to formal and informal customer and regulatory requests.
Assessment of the resilience posture of third parties supporting Important Functions via Third‑Party Risk Assessments.
Exercising and Testing
Design, co‑ordination and execution of the annual technology exercise and test programme including third parties where applicable.
Remediation of exercise and test findings.
Business user relationship management in an exercising and test capacity as well as live invocation.
Lead and coordinate disaster recovery exercises and tests to validate the effectiveness of recovery plans and procedures.
Experiences
5+ years in a leadership role within a highly technical environment (preferably cloud) in a disaster recovery focused role.
Proven experience of delivering against a Disaster Recovery role within financial services ideally in a greenfield context where they have developed to policies, processes and procedures.
Third Party Management exposure.
Preferred Experience / Exposure
Disaster Recovery experience in a Microsoft Azure environment.
Development of a Disaster / Technical Resilience Management System in a greenfield context.
Experience managing resilience in a multi‑vendor environment.
Enterprise or solution architecture background.
Operations or incident management background.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected characteristic.
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