About Your New Role
Job Description
This is a fast-paced and dynamic position where no two days are the same. You will play a key role in supporting our Field Engineering operations by coordinating and scheduling service tasks for a nationwide team of engineers.
Liaising daily with clinicians, customers, and internal departments ensures smooth service delivery. Key responsibilities include handling customer queries, managing accounts, processing orders and invoices, and supporting compliance with ISO standards and SLAs.
Key Responsibilities
* Coordinate and schedule service tasks for a nationwide team of engineers
* Liaise daily with clinicians, customers, and internal departments
* Handle customer queries, manage accounts, process orders and invoices, and support compliance with ISO standards and SLAs
You'll take full ownership of your tasks and contribute directly to customer satisfaction and operational efficiency.
Requirements
To be successful in this role, you will require:
* Minimum 2 years experience in a busy administrative or customer service role
* Excellent communication skills and a professional telephone manner
* Strong organisational and time management skills, with the ability to prioritise and multitask effectively
* High computer literacy, particularly with Microsoft Office
* SAP or healthcare industry experience is a plus
Benefits
We offer a competitive salary and additional annual bonus, rewarding your contribution to team performance and service excellence. Our comprehensive benefits package includes:
* Pension scheme & life assurance
* Employee Assistance Program (EAP)
* Educational assistance & professional development opportunities
* Extra leave days for life events and your birthday
A supportive, dynamic work environment offers real career growth potential and a strong focus on employee wellbeing and teamwork.