Job Title: Dedicated Candidate Success Specialist
Role Overview:
We are seeking a highly skilled and dedicated individual to join our dynamic healthcare recruitment team. This key role plays a crucial part in ensuring the smooth execution of daily operations, from candidate placement to ongoing engagement and satisfaction.
Key Responsibilities:
1. Monitor client shift requests and translate them to shift bookings using our shift fulfillment technology.
2. Manage candidates' bookings, process shift cancellations and find replacements to reduce the impact on fulfillment.
3. Proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.
4. Keep candidates' records up to date in all systems following standard operating procedures.
5. Work closely with the onboarding team to ensure new hires are utilized and booked into shifts.
6. Proactively engage with candidates who have no future bookings or availability submitted.
7. Collaborate with consultants to address any candidate concerns or challenges.
Client Communication & Management:
1. Liaise with healthcare organizations to acknowledge all shifts request providing timely updates on shift requests and filled rosters.
2. Liaise with healthcare organisations to provide updates on booking cancellations as well as confirmed candidate replacements.
3. Collaborate with consultants to address any client concerns or challenges.
Why Work With Us?
We offer a unique opportunity to be part of a dynamic and innovative team. Our goal is to make a positive impact on everyone who works with us. We strive to create world-class employee experiences, foster a culture of collaboration and creativity, and reward high performance. Our benefits package includes:
* Wellbeing: Up to 27 days' annual leave, with additional leave for those with 5+ and 10+ years' service.
* Plus, an additional day off for our birthday.
* An active Sports and Social Club, from team building events, pizza days, and Tapas Thursday.
Required Skills & Qualifications:
* Organisation
* Communication
* Customer Service
* Time Management
Bonus Points:
* We offer a joint-contribution pension scheme.
* Monthly Fun Fridays and annual events.
* Fully subsidised Healthcare scheme along with a suite of programmes across our wellness & diversity platform.
* Tailored and developed specific training plans for your career progression.
* Access to World Class Sales Training Family.