Cargo Department
Are you interested in growing your career with Ireland’s only 4 star airline? We are looking for a (Fixed Term) Cargo Agent to join our growing Cargo Department. We’re the department that manages all cargo for all IAG airlines in Ireland – Aer Lingus, British Airways, Iberia and Vueling. Based in Dublin Airport you will have responsibility for handling the wide variety of life saving medical products, pharmaceuticals and other valuable cargo that simply must make that flight on time. You will be trained in a career with great opportunities to grow as part of the wider global IAG Cargo operations.
In addition to a comprehensive benefits package, we offer you the opportunity to grow your career with one of Ireland’s most iconic brands. Take a look below!
Your role:
· A variety of shifts over a 24/7 timeframe
· Maintaining quality customer service by following organisational standards
· Projecting a professional, courteous and friendly image to the customer, both internal and external and
responding to queries in a timely and effective manner
· Contributing to team effort by accomplishing related tasks
· Providing customer feedback to Line Management
· Flight pack documentation preparation & data capture
· Ensuring that all office administration tasks are handled in a timely and accurate manner
· Completing Health and Safety, Security and operational training as required
· Ensuring proper Health and Safety, Security and operational practices and procedures are adhered to
Your qualifications & key criteria:
· Some experience in a customer and or clerical environment
· Comfortable working with IT Applications including Microsoft Office, basic keyboard skills with a strong attention to detail
· Strong communication skills both written and verbal with a proven ability to present facts clearly and objectively
· A high level of energy, flexibility and enthusiasm combined with the ability to learn new skills quickly
· Proven ability to deliver excellent customer service
· Proven ability to work on own initiative while contributing effectively as part of a team
· Strong interpersonal skills with the ability to build and maintain positive working relationships
· Fluent in English, both written and spoken
· Eligible to live and work in the EU
· Hold a current valid driving licence or passport
· Provide 2 verifiable references
· Able to pass a strict airport security vetting procedure which includes a 5 year background check* or be in possession of a current airside pass for Dublin Airport
*If you are a non-Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries
What we offer:
* Competitive salary
* Generous paid annual leave
* Heavily discounted staff travel privileges with Aer Lingus and some select partner airlines
* Prime location in Dublin Airport
* Employer pension contribution to a Defined Contribution Pension Scheme
* Life assurance cover
* Income protection cover
* Paid sick leave
* Employee assistance program
* Cycle-to-Work scheme and Tax Saver Scheme
* Subsidised dry cleaners and various airport discounts
* Learning & Development support through a catalogue of courses
* Opportunity to work in a team environment and to grow your career in Ireland’s only 4 star airline
Job Types: Full-time, Fixed term
Job Type: Fixed term
Contract length: 12 months
Pay: €16.66 per hour
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