Job Title: Chapter Area Lead - Experience
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">As a senior leader, you will head up our experience function with strategic accountability for both Customer Experience (CX) and Digital Content & Design Chapters.
Main Responsibilities:
* Lead functional excellence in journey design, service design, business readiness, and continuous improvement, embedding experience principles that drive impact across Tribes.
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* Requirements:
o You will bring your expertise and energy to the table every day, creating a culture where innovation thrives, collaboration wins, and standards aren't just met - they're exceeded.
* Benefits:
o Flexible working with our new Hybrid model, allowing employees to work from home or our office locations (3 days per week office based).
o Competitive salary, annual performance bonus, and pension contribution.
o 25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year).
o Healthcare Insurance through our flexible benefits programme.
o Life assurance, phone, laptop, subsidized canteen, and free on-site parking.
* About Us:
o We are committed to equal employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status, or membership of the traveler community.
Key Skills and Qualifications:
* Strategic thinking and leadership skills.
* Ability to drive change and deliver results.
* Strong communication and interpersonal skills.
* Experience in customer experience and digital content & design.
Working Conditions:
The successful candidate will be required to work in a fast-paced environment with multiple stakeholders. The role requires strong organizational and time management skills, as well as the ability to adapt to changing priorities and deadlines.