System Analyst Job Description
This is a challenging role where you will oversee the software management lifecycle for all enterprise and critical applications deployed across international facilities.
* You will be responsible for ongoing assessment, design, development, and implementation of administrative and clinical systems.
* Develop and maintain tools and processes to effectively manage the full lifecycle of software applications.
* Define external interfaces, constraints, quality issues, and other non-functional requirements.
* Partner with project managers to complete requirements documentation in accordance with project schedules.
* Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
* Document changes to baseline requirements through standard change control process.
* Document software test plans, technical requirements, release notes, user guides, and training materials.
* Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
* Perform end-user and application support functions including problem-solving and resolution of application function defects.
* Provide systems and application training.
* Develop and execute project presentations.
* Participate in special projects as required.
* Participate in the development of various departmental training initiatives.
* Manage application pipelines of requests, prioritizing with relevant stakeholders and application workgroups.
* Manage the full lifecycle of application integrations.
* Interview end-users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional, and technical requirements documents based on captured data and in accordance with departmental protocols/standards.
* Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making.
* Develop, implement, and maintain a comprehensive training program for end-users, ensuring optimal use of all applications and their future improvements.
* Develops and maintains a disciplined documentation strategy to ensure complete and updated sets of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc. and are made available across the organization as appropriate.
* Performs vendor management by maintaining oversight and escalations of all issues and product enhancements.
* Monitors vendor's performance in accordance with purchasing services and support contracts.
* In collaboration with technical teams, facilitates direct end-user support escalations incident response actions and root cause analysis delivery upon resolution.
* Performs additional duties and management responsibilities as assigned.
* Facilitates successful completion of projects tasks and initiatives by embracing a team-first approach.
* Works in collaboration with multiple teams and offers feedback where appropriate to complete individual and group efforts.
* Responsible for ensuring that service is provided to the IT client community patients families and visitors while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
* Proficiently applies IT methods professional knowledge and UPMC standards and practices.
* Responsible for demonstrating appropriate clear concise and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
* Responsible for continuous self-study trainings partnering with management and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
* Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors.
* Knowledge of GDPR and good knowledge of patient data is highly desirable.