Overview
Working in SaaS Commercial Operations, you will have a pivotal role in supporting the development and execution of best-in-class commercial strategies, tools and processes that drive sales performance, customer retention, and organizational effectiveness.
Reporting to the Director of Commercial Excellence you’ll be a key partner across the commercial, marketing and operations teams to:
* execute go-to-market initiatives
* operationalize strategic programs
This role is ideal for a proactive, analytically driven individual with experience in commercial operations, sales enablement and business analytics who thrives in fast-paced, cross-functional environments.
* Lead the execution of commercial strategies and operating models aligned with growth objectives.
* Own the development of sales coverage and territory alignment frameworks, balancing opportunity potential, capacity and client needs.
* Partner with leadership to inform go-to-market plans through market segmentation and white-space analysis.
* Serve as a trusted advisor to Sales and Relationship Management leaders on coverage, productivity, and organizational design.
Performance & Productivity Insights
* Partner with the Commercial Data & Analytics team to define key performance metrics and lead the delivery of dashboards and reporting that drive decision-making.
* Translate performance data into actionable insights and recommendations to improve win rates, pipeline health, and retention.
* Build standardised reporting cadences for senior leadership and drive adoption of performance visibility tools across the commercial organization.
* Lead the annual quota-setting process, ensuring alignment with AOP targets, coverage models and productivity benchmarks.
* Monitor and report on quota attainment and sales incentive compensation (SIC) effectiveness.
* Recommend design enhancements to sales incentive compensation (SIC) programs that align performance with strategic priorities.
Global Commercial Excellence & Cross-Functional Leadership
* Establish governance routines that ensure data integrity, process adherence, and accountability across the commercial organization.
* Act as a connector between commercial, operations, marketing, and client experience functions.
* Identify opportunities to automate, simplify, and scale recurring processes to increase speed, accuracy and transparency.
Strategic Projects & Cross-Functional Leadership
* Lead or contribute to high-impact, project-based initiatives that support Element’s Acceleration 2029 commercial growth agenda.
* Serve as a liaison between Commercial Excellence, Marketing, Operations, and FP&A to drive strategic alignment and operational cohesion.
Your Background
* Experience in commercial operations, sales enablement, business strategy or a related function.
* Proven success in fast-paced, high-growth B2B or SaaS environments.
* Proficiency with commercial systems and analytics tools (ideally Salesforce, Power BI, Excel, Tableau but not mandatory).
* Strong communication skills with the ability to translate data into actionable insights.
* Degree in Business, Economics, Engineering, or related field; An MBA would be an advantage.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Business Development, General Business, and Strategy/Planning
* Industries: Transportation, Logistics, Supply Chain and Storage
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