Triage Support Specialist Location: Dublin, Leinster, Ireland Job Type: Onsite Industry: Consulting - IT Consulting Job Category: Information Technology - System Support. The services include but are not limited to the following:
Compensation Base Salary - EUR 30,000 to 35,000Full‑timeBenefits - FullRelocation Assistance Available - NoCommission Compensation - NoBonus Eligible - NoOvertime Eligible - NoInterview Travel Reimbursed - No
Candidate Details2+ to 5 years experienceSeniority Level - EntryManagement Experience Required - NoMinimum Education - Bachelor's DegreeWillingness to Travel - Never
Security Clearance Required: NoVisa Candidate Considered: No
Responsibilities
Triage all bugs coming from dogfooding, internal QA, crash Bot, flytrap, customer reports, and other channels across product line of VR, AR, and Companion apps. The services description includes:
VR (Quest 2, Quest Pro, Stinson, future product lines)
AR (Stella, Supernova, future product lines)
Companion apps (Twilight, View, MWA)
Provide triage services on user bug reports which have minimal actionable details by running wider scenario coverage, A/B testing, and applying critical thinking to make bug actionable for engineer.
Monitor release health by flagging launch‑blockers and top issues across product line of VR & AR. Improve triage efficiency through bugs, automation efforts, and improved documentation, tooling, and logging.
Manage feedback groups through at least one of the following mechanisms:
Structured triage
Replying to posts
Providing high‑level insights on a regular cadence
Required Skillset
Strong technical skills with basic coding fluency in at least one major programming/scripting language
Experience in command line tools and ability to review logs, derive root cause of bugs, develop test cases and plans, etc.
Strong critical thinking and deductive reasoning
Strong communication skills with an ability to engage with stakeholders in a customer‑centric way
Experience in customer service, help desk, support or other technical roles (Preferred)
Familiarity with gaming ecosystem and game design (object‑oriented programming, designing in a 3D space, etc.) Understanding of software development process (Preferred)
Experience with commonly used bug tracking software such as Jira, Bugzilla, Mantis, etc. (Preferred)
Graduation from a coding academy or equivalent experience (Preferred)
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