Job Opportunity
We are seeking a Caseworker to join our team.
In this role, you will work with clients who are unemployed and provide them with intensive support services to help them find employment. You will be responsible for managing a caseload of 80 clients and providing them with a holistic and focused support service.
* Develop and manage robust case management plans for each client;
* Use industry-leading assessment technology to identify client goals, ambitions, and barriers to employment;
* Provide coaching and mentoring to clients, including intensive job search support when they are job ready;
* Identify, structure, and recommend training solutions in consultation with in-house tutors;
* Maintain strong knowledge of the local labour market;
* Work closely with local and national specialist services to assist clients in their journey towards employment;
* Present and facilitate workshops and group-learning presentations to clients weekly;
* Achieve daily and monthly contractual key performance indicator (KPI) targets;
* Provide guidance and support for more job-ready clients during their initial weeks of employment;
* Ensure that client interactions are recorded accurately on the CRM system;
* Ensure data protection regulations are fully adhered to.
Requirements:
* Leaving Certificate or equivalent;
* Minimum of three years' experience of working in a customer-focused, target-driven environment;
* Strong IT skills/experience in the use of Microsoft office and CRM systems;
* Must be comfortable with all aspects of remote working technology;
* Excellent administrative skills - fast & accurate data entry skills;
* The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone;
* Experience in delivering presentations in a group setting or public speaking;
* Strong prioritisation and time management skills;
* Fluent written and spoken English.