We're looking for a dynamic and guest-focused Front Office Duty Manager to join our team in the heart of Dublin's tourism district. If you're passionate about creating memorable guest experiences while maintaining the highest standards of safety, security, and service — this role is for you.
What You'll Do:
* Support Front Office leadership to deliver warmth and professionalism to our guests.
* Ensure the safety and security of guests, staff, and property at all times.
* Drive exceptional customer satisfaction and reputation growth across platforms like TripAdvisor and Google Reviews.
* Resolve guest challenges with empathy and efficiency, turning moments of service into memorable experiences.
* Support the Guest Relations Manager in daily operations, training, and performance development.
What We're Looking For:
* A confident, approachable leader with a bubbly personality and natural guest rapport.
* Strong organizational skills and a sharp eye for detail.
* Experience in hotel front office operations, ideally within a 4-star environment.
* A proactive mindset with a focus on safety, service, and guest delight.
Why Join Us:
You'll be part of a motivated, people-first team in a vibrant city centre hotel, where your ideas and energy make a real impact. We value enthusiasm, initiative, and a genuine passion for hospitality.
If you're ready to bring your positivity and professionalism to a growing brand, we'd love to meet you.
Job Type: Full-time
Benefits:
* Bike to work scheme
* Employee assistance program
* Employee discount
* Sick pay
Work Location: In person