Job Description
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Ai Agentic Engineer Role
This role is for an AI Agentic Engineer in End User Service Engineering, focused on driving the next wave of IT operations automation.
You will design, deploy, and monitor agentic AI solutions to proactively resolve EUS operations tickets, reduce operational burden, and integrate self-healing capabilities across IT platforms. This mission-critical role ensures a secure, compliant, and scalable AI-driven environment directly enhancing the employee experience.
Main Responsibilities:
- Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets using framework like Crew AI or Vertex AI
- Integrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilities
- Embed security-first principles into every agentic workflow to ensure compliance and protection of corporate assets
- Monitor agent performance impact coverage—driving continuous improvement expansion of automation
- Partner with EUS Ops Security Security platform owners identify high-value automation opportunities