Job Description
As a Regional Manager, you will play a pivotal role in driving the strategic agenda of our organisation, shaping service standards, and leading multidisciplinary teams. You will oversee complex operations, influence policy, and contribute to a nationally significant social support framework.
This is a permanent role, based in Galway City, with a focus on delivering essential financial guidance and community-based support services across Ireland. Our organisation operates within a regulated environment, prioritising education, advocacy, and structured money management solutions for vulnerable communities.
The successful candidate will have expertise in governance, financial oversight, and structured planning, as well as experience in team supervision, service evaluation, customer service oversight, and operational monitoring.
In addition, you will be able to lead recruitment, coaching, performance management, and staff development processes, demonstrating excellent written and verbal communication skills and influencing stakeholders at all levels.
This role requires strong organisational capability, robust IT proficiency, and the ability to drive project management and deliver programmes across multiple locations.
You will also have a proven track record in senior management roles, ideally with experience in finance, law, social services, or related areas, and a third-level qualification in a relevant field.
Key Responsibilities:
* Lead the development and execution of regional service delivery plans aligned with national strategic priorities.
* Oversee high-quality service delivery by managing resources, prioritising regional operations, and embedding consistent standards across multiple locations.
* Drive the implementation and continuous refinement of national and regional policies within the assigned area.
* Provide governance support to regional Boards, ensuring compliance across risk management, financial oversight, documentation, and internal controls.
* Manage regional financial planning, budgets, reporting cycles, and cost-centre governance with full accountability for financial integrity.
* Ensure appropriate systems and controls are in place for the management of client funds, aligned with legislation and best practice.
* Oversee premises, facilities, and operational infrastructure in partnership with local management teams.
* Support HR processes including recruitment, policy application, employee relations, performance management, and workforce planning.
* Develop strong networks across community organisations, government bodies, and national stakeholders to support problem-solving, collaboration, and service visibility.
* Provide direct leadership to local managers, coaching and developing teams to deliver against national, regional, and local action plans.
* Oversee regional training needs, staff development initiatives, and continuous improvement programmes.
* Conduct PMDS reviews for all direct reports, ensuring clear objectives, accountability, and performance alignment.
Requirements:
* Third-level qualification, ideally in a relevant field such as Management, Finance, Law, Social Services, or related areas.
* Proven track record in a senior management role with responsibility for people leadership, operations, or service delivery.
* Strong understanding of consumer debt, financial services, budgeting supports, insolvency frameworks, and community education.
* Experience in team supervision, service evaluation, customer service oversight, and operational monitoring.
* Expertise in governance, financial oversight, and structured planning within a regulated environment.
* Knowledge of money and debt advice services or adjacent sectors supporting financially vulnerable communities.
* Experience in project management and delivering programmes across multiple locations.
* Ability to lead recruitment, coaching, performance management, and staff development processes.
* Excellent written and verbal communication skills with the capability to influence stakeholders at all levels.
* Strong organisational capability with robust IT proficiency to support reporting, analysis, and operational tracking.
* Demonstrated problem-solving ability, including critical analysis, structured decision-making, and risk identification.
* Willingness to occasionally work outside standard hours for meetings, events, or service needs (TOIL applies).