Job Title
A Field Service Engineer plays a pivotal role in ensuring the smooth operation of our clients' day-to-day activities by managing their IT requirements.
This position demands exceptional skills in cloud infrastructure, including endpoint management, networking, server administration, and proficiency in tools like Azure and Office 365. A strong understanding of on-premise technology is also essential, coupled with excellent communication and teamwork abilities.
Key Responsibilities
* Manage the IT Support queue to optimize service delivery
* Provide on-site support as per client needs, taking ownership of IT issues and collaborating with the team to resolve them efficiently
* Document processes and procedures to enhance service desk efficiency
* Support M365 environment and perform server and laptop setups and repairs
* Install, configure, and maintain user software and communications equipment
* Communicate effectively with third-party vendors
Required Skills and Qualifications
* Relevant experience in IT Support or Service
* Full driver's license is mandatory
* Office 365 Administration
* Knowledge of Active Directory and Server Administration
* Excellent organizational and interpersonal skills
* Self-motivated with an ability to work in teams
* Industry standard certifications (Microsoft, Cisco & CompTIA)
Benefits
* Company Pension
* Health Plan
Technology Stack
We utilize a range of technologies, including Office 365 (Exchange Online, SharePoint, Teams), Azure, Backup, DR, AVD, Intune, SonicWALL, Cisco, firewalls, access points, Aruba (gateways, switches, access points, central), Datto (Backup, DR, Access Points), Unifi (access points, switches), HP, and Dell.
We value our people at Nostra, being a passionate team committed to delivering our best. Our core values are trust, accountability, expertise, people, integrity, and empathy, which form the foundation of our recruitment process. We strive for equality and diversity in our workplace.