Senior IT Support Engineer (Level 2/3)
Based in Carlow – Local Clients – Mix of Remote Support & Onsite
We’re looking for a Level 2/3 Engineer to join our well-established MSP team in Carlow. You’ll be working across a mix of technologies, solving real-world IT issues for SME clients, and stepping into a trusted engineer role from day one.
This is a role for someone who’s already confident working independently — but also happy to collaborate with a supportive team. You’ll have the chance to influence how we work, own your tickets end to end, and genuinely help local businesses stay productive and secure.
Key Responsibilities
Provide Level 2/3 support (desktop/server/network/cloud)
Take ownership of escalated support tickets and see them through to resolution
Carry out onsite visits across Carlow and surrounding areas
Administer Microsoft 365, Windows Server, Active Directory, networking
Work with firewalls, backup systems, security and patching tools
Escalate only when needed – we trust your judgement
Contribute to process improvement and documentation
Essential Experience
Minimum 3–5 years in IT support (preferably in an MSP or client-facing role)
Strong skills in:
Microsoft 365 (including migrations)
Windows Server (2016+)
Networking (DNS, DHCP, VPNs, VLANs, etc.)
Firewalls and security
Confidence dealing with clients directly and managing your own workload
Full clean driving licence
Nice to Have
Experience with Kaseya, Datto, Autotask, or other RMM/PSA tools
Certifications (e.g. Microsoft, CompTIA, Cisco) a plus
Knowledge of Azure, SharePoint, Intune also welcome
What We Offer
Competitive salary based on experience
Company vehicle
Local, flexible role with a mix of office and site work
Real progression opportunities (senior/technical lead potential)
No red tape – you’ll be heard and supported
Join a friendly, experienced team who genuinely care
Start Date: ASAP
Full-Time – Monday to Friday, 9am–5:30pm
Location: Carlow
Salary: Negotiable based on experience and certifications
Apply Now or Contact Bryan directly for a Confidential Chat.
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