24 Months Full time contractOnsite MallowResponsibilities:Support in the day to day operation of customer service within the branch.Provide an excellent level of customer service and advise our customers throughouttheir product /financial needs journey, further improving the customer experience withboth over the phone and face to face interactions.Take ownership and deal with customer queries in an effective, professional andcompliant manner.Generate and execute sales from lead (where qualified to do so) to fulfilment inaccordance with the Omni-Channel ethos and activity management system.Assist with sales campaigns including post sales fulfilment, administration and followup tasks.Adopt a prompt and customer centred response to leads passed from Open24 tomaximise new business opportunities from customer base.Perform duties in accordance with policies, procedures, whilst living PTSB's valuesand Standards.Assist the Branch Lead and wider territory team with key customer relationships.Assist with retaining existing business and actively contribute to growing newPerform cash administration duties, promoting, balancing and efficient dailymaintenance of ATM/SSBM policies and procedures relevant for your branch locationand model.Perform the various roles in the branch on a rotation schedule on an ongoing basis.Maintain knowledge of the regulatory codes and legislation impacting on day to daywork.Commit to continuous professional development and agree an annual performanceand professional development plan with the manager.Continuously reviews skills, and be flexible and open to feedbackRequirements:If no APA held, the candidate must meet the minimum entry requirements of holdingan Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary orHigher Level in five Leaving Certificate subjects (including English and Maths),and/or 5+ years post Leaving Certificate experience.QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours forthe relevant CPD years. If no APA held, or only one APA in Loans ;I held, thecandidate must commit to qualifying within a 2 year period to achieve APA in bothLoans and Stamp