Overview
Our leading SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams empower Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
About the position
We are seeking a highly skilled and experienced Zendesk Developer with 5-7 years of experience in designing, implementing, and maintaining Zendesk solutions.
Responsibilities
* Design and architect Zendesk solutions to meet the organization's customer service and support requirements.
* Collaborate with stakeholders to gather requirements and define business processes.
* Configure and customize Zendesk features, including ticketing, workflow automation, reporting, and integrations.
* Develop and maintain Zendesk apps and integrations using Zendesk APIs and developer tools.
* Optimize Zendesk configurations for scalability, performance, and usability.
* Provide technical guidance and best practices to support teams and end users.
* Troubleshoot and resolve issues related to Zendesk configuration, integrations, and functionality.
* Stay current with Zendesk platform updates, new features, and industry best practices.
Qualifications
* Bachelor's degree in Computer Science, Information Systems, or related field.
* Proven experience as a Zendesk Administrator or Architect, with a deep understanding of Zendesk configuration and customization.
* Strong proficiency in Zendesk configuration, including triggers, automations, workflows, and reporting.
* Experience developing Zendesk apps and integrations using Zendesk APIs and developer tools.
* Solid understanding of customer service and support processes and best practices.
* Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
* Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
* Zendesk certifications (e.g., Zendesk Administrator, Zendesk Developer) are a plus.
Equal Opportunity
G-P is an Equal Opportunity Employer. We are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and associated conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status. We also provide reasonable accommodations to individuals with disabilities during the interview process. If you need an accommodation, please contact careers@g-p.com.
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