Job Summary
: We are seeking a highly skilled and experienced Client Service Director to lead our client services team. The ideal candidate will have a proven track record of developing and maintaining strong relationships with clients, driving customer satisfaction, and leading high-performing teams.
About the Role: As a Client Service Director, you will be responsible for overseeing client relationship management, team leadership and development, service delivery and process improvement, and strategic planning and reporting. You will work closely with cross-functional teams to enhance service offerings and maintain a competitive advantage.
Key Responsibilities：
* Develop and maintain strong, long-term relationships with key clients.
* Act as a strategic partner to clients, understanding their needs and providing tailored solutions.
* Ensure high levels of customer satisfaction and proactively address concerns.
* Lead, mentor, and develop the client services team to ensure high performance.
* Establish training programs to enhance team skills in client engagement and service delivery.
* Set performance metrics and conduct regular evaluations to ensure goals are met.
* Oversee and optimize service delivery processes to ensure efficiency and client satisfaction.
* Implement best practices and innovative strategies to improve client experiences.
* Collaborate with cross-functional teams, including sales, marketing, and operations, to enhance service offerings.
* Develop and execute client service strategies aligned with the company's business objectives.
* Provide regular reports and insights to senior leadership on client engagement, satisfaction, and growth opportunities.
* Monitor industry trends and competitive landscape to maintain a competitive advantage.
Requirements: To succeed in this role, you will need:
* 5+ years of experience in a customer service managerial role, preferably in financial services, banking, or related industries.
* Bachelor's degree.
* Proven track record of managing client relationships and driving customer satisfaction.
* Strong leadership, communication, and negotiation skills.
* Strong problem-solving and analytical skills.
* Ability to analyze data, develop strategies, and implement process improvements.
* Experience with CRM software and customer service tools.
* Exceptional written and verbal communication skills.
* Proficiency in MS Office with strong Excel skills.
What We Offer: In return for your expertise and dedication, we offer a competitive compensation package and opportunities for professional growth and development.
Contact Information：