Overview
Position: Concierge/Browser Onboarding Specialist
Location: Dublin, Republic of Ireland
Work model: hybrid, with 3 days per week at the office
Employment type: Full-time
Remuneration: Base salary + bonus.
Duties and Responsibilities
* Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
* Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.
* Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
* Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
* Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
* Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.
Requirements
* Native/ fluent in German (C1), both verbal and written. As well as proficiency in English (at least B2).
* Bachelors degree or equivalent professional experience.
* 12 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
* Familiarity with enterprise software and secure enterprise environments.
* Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
* Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
* Ability to build and grow relationships with senior-level stakeholders.
Offer
* Comprehensive health coverage from day one.
* Structured training programs and career development opportunities.
* Education reimbursement support.
* Additional leave benefits (e.g., paid birthday leave).
* Employee assistance and mental health support programs.
* Financial support programs such as personal hardship loans.
* Commuter benefits (bike-to-work scheme, travel card discounts).
* Recognition programs, including performance and tenure awards.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
Industries
* Operations Consulting
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