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Recruitment Operations Manager at Spencer Recruitment
About Our Client
Our client is a leading provider of premium timber flooring and wall cladding, serving discerning residential and commercial customers across Ireland. From their elegant showroom in Fashion City, Dublin, they support homeowners, interior designers, architects, and specifiers — offering expert advice and tailored solutions to help realise creative visions. Known for their commitment to quality, service, and design, they’ve built a culture rooted in accountability, transparency, and mutual success. This is an exciting opportunity to join a business that’s expanding steadily, where your work will be recognised, your contribution valued, and your potential fully supported.
The Opportunity
Our client is seeking an experienced Head of Residential Sales to lead and grow the residential division. This is a high-impact, client-facing role where you’ll take charge of the showroom experience, manage incoming enquiries, and turn residential design briefs into successful sales outcomes. You’ll work closely with homeowners, interior designers, builders, and other third-party professionals, offering expert product guidance and building trusted relationships.
You’ll begin with a structured induction, gaining a thorough understanding of the products, systems, and sales approach. Once trained, you’ll operate with autonomy — backed by a supportive team and robust infrastructure — to deliver growth and excellence in the residential channel.
Key Responsibilities
* Oversee daily operations and standards of the residential showroom
* Welcome and assist walk-in clients, host appointments, and guide the client journey
* Convert inbound leads from private clients, design professionals, and third parties
* Develop and maintain long-standing relationships with key accounts and referral partners
* Deliver against personal sales targets and contribute to wider business objectives
* Manage and maintain your pipeline using CRM tools (Pipedrive)
* Collaborate with operations and commercial teams to ensure seamless project delivery
* Review performance metrics regularly to improve processes and sales outcomes
Who You Are
* An experienced sales professional (3–5+ years) with a strong track record of results
* Skilled in consultative or B2C/specification sales, ideally within a design-led or high-end environment
* Familiar with interiors, building products, or the construction industry (advantageous)
* Personable, professional, and consistent — someone who takes pride in delivering a premium experience
* Digitally confident, with the ability to use AI tools and CRM platforms to streamline and enhance workflows
* Highly organised with strong attention to detail and follow-through
* Self-driven and accountable, comfortable owning a function with minimal supervision
* A clear communicator who thrives in a structured yet flexible environment
Working Pattern
Full-time, showroom-based role operating on a rotation between Monday–Friday and Tuesday–Saturday.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development, Sales, and Customer Service
* Industries
Retail, Construction, and Marketing Services
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