VoIP & Unified Communications Service Delivery ManagerWe are seeking an experiencedVoIP / Unified Communications Service Delivery Managerto oversee collaboration and voice services for a major enterprise client. This interim role focuses on operational leadership, VoIP service reliability, Microsoft Teams telephony, and high-quality support for executive communications.The ideal candidate will run day-to-day service delivery across voice, video, conferencing, and collaboration platforms, manage a small UCC function, and ensure stable performance in a predominantly Microsoft Teams environment.About the RoleAs the VoIP & UC Service Delivery Manager, you will:Own the stability, uptime, and service quality of all Unified Communications and VoIP systems.Manage daily operations across Microsoft Teams Voice, conferencing, room systems, call flows, and telephony.Lead and coordinate a small UCC support team.Provide confident, professional support for executive meetings, including early-morning preparation when required.Oversee the transition from legacy Cisco UCC systems to a full Teams-based model.This is a hands-on operational leadership role with strong visibility across senior stakeholders.Key ResponsibilitiesService Delivery & OperationsManage day-to-day VoIP and UC operations with a strong emphasis on Microsoft Teams Voice.Ensure high-quality performance across telephony, conferencing, video, and collaboration services.Oversee incident response, root-cause analysis, service continuity, and SLA management.Create and maintain service performance reporting and improvement plans.Executive & Stakeholder SupportLead technical setup and support for senior-level and board-level meetings.Provide early-morning coverage for key executive conferences when required.Maintain clear, proactive communication with senior stakeholders.Technology TransitionManage the decommissioning of remaining Cisco UCC systems (scheduled early in the engagement).Ensure a seamless transition of users and services to Microsoft Teams Voice.Coordinate with technical teams and vendors for smooth cutovers and configuration accuracy.What You BringStrong hands-on expertise in Microsoft Teams Voice (telephony, call queues, room systems, policy administration).Experience managing or leading UC, VoIP, or collaboration service operations .Proven ability to support high-profile executive communications with professionalism.Solid stakeholder-management and communication skills in enterprise environments.Familiarity with Cisco UCC (CUCM, gateways, telephony) for short transitional support.Ability to work early mornings when required for executive meetings.Strong organisational, troubleshooting, and incident-management capabilities.