Community Operations Analyst - Slovenian
Join to apply for the Community Operations Analyst - Slovenian role at Cpl Technology - Tech Recruitment Experts
Community Operations Analyst - Slovenian
1 day ago Be among the first 25 applicants
Join to apply for the Community Operations Analyst - Slovenian role at Cpl Technology - Tech Recruitment Experts
Community Operations Analyst (Multilingual)
Role And Responsibilities
* Assist our client’s community and help resolve inquiries empathetically, accurately and on time
* Become and remain knowledgeable about client’s products and community standards
* Make well balanced decisions and personally driven to be an effective advocate for our community
* Strong interpersonal skills, verbal and written communication skills and most importantly empathy
* Display a strong bias to doing what’s right
* Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content
* Respond to user inquiries with high quality, speed, empathy and accuracy
* Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
* Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
* Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
* Review the reported content within agreed turnaround times and standards of quality
* Identify inefficiencies in workflows and suggest solutions
* Recognize trends and patterns and escalate issues outside the company policy to the global team.
Essential Competencies
* Strong personal resilience with the ability to operate in a pressured and fast paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions.
* Ability to solve problems.
* Effective Time management & Prioritization skills.
* Ability to work as part of a team.
* Ability to consistently hit KPIs on time.
Candidate Experience
* Proficient in market language and English.
* Cultural understanding of the market.
* Experience in working in an office environment is preferable.
* Extremely reliable, consistent, and hard-working
* Passion for ensuring a positive, safe user experience
* Flexible in working in a faced paced environment with different projects to work on.
* Ability to learn new information in a short period of time
* Eligible to work in Ireland full time
Benefits
* Health Insurance
* 25 days Annual Leaves
* Extensive Training & Development
* Access to Covalen’s Wellness Programs.
* Tax Saver Travel Card
* Covalen’s Bike to Work Scheme
Further Details
* Salary: €29,718 per Annum
* Location: Sandyford (Dublin 18)
* Working hours: 37.5 hours / week Monday to Sunday (including Bank Holidays)
* Shift: Day (9am to 5.30pm) / Evening (6pm to 2am)
* Pay Schedule: Monthly
* Contract Type: Permanent Full-Time Contract
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
IT Services and IT Consulting
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