At
Quadient
, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Your role in our future
Quadient are recruiting for a Hybrid Service Engineer, based in or around Cork, Ireland.
You'll provide a full range of technical support to our customers, including the planning and organisation of equipment installation, operator training, service and repair of the full range of Print Finishing Systems, Wide Format Printers and High-End Document System machines in Quadient Ireland's product portfolio.
You'll provide a first-class service for our Production Document System and Graphics equipment to ensure maximum customer service.
The Role
To diagnose, troubleshoot and resolve all equipment failures on customer sites within expected timeframes
Train key equipment operators how to test, tune, adjust and operate equipment to obtain optimum operating performance
Solve technical problems related to equipment breakdown/reliability using right first time (RFT) techniques to eliminate repeat failures
Advise Service Management regarding Customer satisfaction/dis-satisfaction of product performance and service response with suggestions for viable & deliverable improvements
Develop our service business through the delivery of high service standards, customer satisfaction and actively seek opportunities to provide additional services and products
Provide remote advice on the use and care of equipment /software systems to customers
To effectively plan your own daily route/call plan to ensure productive use of time, customer communication and deliver top level customer service to meet customer SLA's including planned preventative maintenance calls
Promptly complete and return relevant service paperwork/electronic files associated with service visits and equipment installations
Attend and understand the engineer training provided by the Company and achieve the required manufacturer technical certification
To interface with internal and external customers, salespeople and other service team members on a technical level
Manage and update spare part car stock used in your daily routine
Comply with any departmental changes which have been implanted to aid the successful running of the Service Dept.
Have the ability to provide a high level of technical service and represent the interests of Quadient Ireland in developing customer relationships to assure long term customer satisfaction
Your profile
About You
Experience of working on either Electro-Mechanical Paper Handling equipment, Large Production Print or Print Finishing Equipment
Diploma/Certification in Electrical, Mechanical or Electronic engineering
Ability to work under pressure to tight schedules on customer sites
Excellent communication skills, including verbal and written plus the ability to speak effectively with customers and colleagues
Have the skills to diagnose, troubleshoot and resolve critical equipment failures
Willingness to pay attention to detail and the ability to follow procedures and adhere to Company policies
Ability to demonstrate initiative and work alone with little supervision
Strong organisational, planning and scheduling skills
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