Job Title
Be a key player in driving sales and customer satisfaction in our store, ensuring the team is equipped to deliver an excellent shopping experience.
About the Role
We are seeking a talented retail professional to join our team as a Duty Manager. The successful candidate will be responsible for managing daily operations, overseeing sales performance, and maintaining high standards of customer service.
Key Responsibilities:
* Sales and Availability
Maintain availability of all products on the shop floor, ensuring stock levels are optimal at all times.
* Customer Service
Ensure that all customer queries are dealt with promptly and effectively, providing a positive shopping experience.
* Staffing and Operations
Manage staffing levels to meet business needs, prepare daily task boards, and drive the team's knowledge of top-selling items and departmental stock loss.
* Cash Handling and Security
Ensure adherence to company cash and stock handling procedures, conducting regular spot checks on all tills.
Requirements:
* Proven Retail Management Experience
The ideal candidate will have a proven track record in retail management, demonstrating operational, leadership, planning, organizational, interpersonal, and communication skills.
* Target-Driven and Customer-Focused
The successful candidate will be highly motivated, ambitious, and self-starting, with a strong focus on delivering exceptional customer service.
* Excellent Microsoft Office Skills
Proficiency in Microsoft Office applications is essential for success in this role.
Benefits:
1. Competitive Salary and Bonus Package
An attractive salary and bonus package will be offered to the successful candidate.
2. Defined Contribution Pension Scheme
A defined contribution pension scheme will provide added security for the employee's future.
3. Life Assurance Cover
Life assurance cover will be provided to protect the employee's loved ones in the event of unexpected circumstances.
4. Employee Assistance Programme
Access to an employee assistance programme will be available to support the employee's mental health and well-being.
5. In-Store Discount
Discounts on Smyths Toys' products will be available to employees, making it easier to enjoy the benefits of working for the company.
6. Company Maternity and Paternity Payments
Generous maternity and paternity payments will be made to support new parents during this significant life event.
7.
Award-winning recognition will be given to employees who reach specific length-of-service milestones, celebrating their dedication to the company.
8. Bike-to-Work Scheme
A bike-to-work scheme will be available, promoting sustainability and reducing carbon emissions from transportation.