Customer Experience Manager Opportunity
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We are seeking a seasoned Customer Experience Manager to lead our front office team in ensuring exceptional guest experiences.
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This is an exciting opportunity for a highly skilled professional to oversee the daily operations of our reception and reservations department, driving seamless interactions with guests throughout their stay.
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The ideal candidate will possess excellent leadership skills, with experience in managing a reception/reservations team within a high-end hotel environment. Strong communication, organization, and time management skills are essential for success in this role.
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The successful candidate will be proficient in using hotel management software, such as Opera or Hotsoft, as well as other tools like Hotel booking engines and CRMS. Flexibility is also required, as this position involves working varying shifts, including early mornings, evenings, and weekends.
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As a valued member of our team, you can expect a competitive salary package, free parking, meals on duty, and a bonus structure based on performance. Additionally, accommodation may be provided if needed, and further benefits will be discussed during the interview stage.
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Key Requirements:
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* 3+ years' experience as a Front Office Manager
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* Proven track record of managing a reception/reservations team in a 4*/5* hotel environment
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* Exceptional leadership, customer service, and communication skills
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* Strong organizational, time management, and analytical skills
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* Proficient in using hotel management software and other relevant tools
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* Flexible and able to work varied shifts, including early mornings, evenings, and weekends
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Benefits Package:
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* Competitive salary package
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* Free parking
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* Meals on duty
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* Bonus structure based on performance
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* Accommodation available if needed
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* Further benefits discussed during interview stage
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