Job Overview
The Head of Technology Platforms is responsible for spearheading the development, deployment, and maintenance of our enterprise technology infrastructure.
This critical leadership role plays a pivotal part in shaping our ICT landscape as we transition from a Transitional Service Agreement (TSA) model and implement key business platforms.
The owner of all core platforms - including Azure infrastructure, networking, end-user computing (EUC), platform security, and operational monitoring — will be accountable for ensuring secure, reliable, and scalable IT services across the organization.
This includes leading the Azure landing zone delivery, enabling cloud-native operations, supporting business system integrations, and establishing ITIL-aligned operational processes and SLAs.
* Develop and execute a platform and infrastructure strategy aligned with digital transformation and TSA transition.
* Oversee cloud-native infrastructure (mainly Azure), including identity, networking, and resource management.
* Ensure secure and scalable network connectivity across all environments.
* Manage end-user computing services using Microsoft 365 tools like Intune, Entra ID, and Endpoint Manager.
* Maintain high availability and performance through monitoring, incident response, and disaster recovery.
* Embed security and compliance controls using Zero Trust principles.
* Implement ITIL-based operations processes (Incident, Change, Problem, Configuration Management).
* Govern external vendors and service providers to meet SLAs.
* Collaborate across ICT and business teams for integration and scalability.
Requirements and Qualifications
* Expertise in Microsoft Azure, M365, Intune, and cloud-native infrastructure.
* Leadership experience in platform operations within hybrid or enterprise environments.
* Strong command of ITIL, operational processes, and SLA delivery.
* 10+ years' experience in ICT, with at least 3–5 years in platform or operations leadership roles.
* Excellent communication, vendor management, and cross-functional leadership skills.